Meghtech Contact Center (MCC) serivces includes from conceptualisation and execution of various Business process outsorucing and call center services.
MCC offers wide range of call centre services which includes domestic and international Inbound, Outbound Call, and multimedia channel like Web chat, Email, Social media and Back office Management.
who we are
Call center has become an integral part of service industries not only
for the telcos but also in the banks, hospitals and other service oriented organisation.
In this scenario with its potentiality and the right set of skills required
to exploit this opportunity, we a team of former grameenphone
(telenor Group) customer service pioneers, strted Contact Center services under Megh Technologies Ltd (MTL).
The core objective of MTL Contact Center is to deliver the right and best in class customer service experience to its clients.
The services offered from our centers are ranging from customer service, technical service, business to business support, financial support and many more.
our current contact center capacity
|Number of workstations||:||50|
|Number of inbound stations||:||25|
|Nubmer of outbound stations||:||25|
|Agent to supervisor ratio||:||10:1|
|Account manager ratio||:||1:1|