OUR SERVICES

Meghtech Contact Center (MCC) serivces includes from conceptualisation and execution of various Business process outsorucing and call center services.

MCC offers wide range of call centre services which includes domestic and international Inbound, Outbound Call, and multimedia channel like Web chat, Email, Social media and Back office Management.


Inbound Call Center

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  • Customer Service
  • Inquiries, Requests and Complaints Handling
  • Help Desk and Technical Support
  • Order Taking Service
  • Reservations and Bookings
  • Outbound Call Center

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  • Telemarketing
  • Campaign Mangement
  • Market Research
  • Telephone Surveys
  • Customer Retention
  • Backoffice activites

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  • Message Transcription
  • Medical Transcription
  • Medical Billing and Coding Services
  • Data Processing
  • Accounting and Payroll Processing
  • Legal Transcription
  • Technical Recruitment
  • Other BPO Activites

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  • Inbound Surveys
  • E-mail Response
  • Web or Live Chat Support
  • Inbound IVR
  • Billing Reminder
  • Lead Generation
  • Outbound IVR
  • who we are

    Call center has become an integral part of service industries not only for the telcos but also in the banks, hospitals and other service oriented organisation.
    In this scenario with its potentiality and the right set of skills required to exploit this opportunity, we a team of former grameenphone (telenor Group) customer service pioneers, strted Contact Center services under Megh Technologies Ltd (MTL).
    The core objective of MTL Contact Center is to deliver the right and best in class customer service experience to its clients.

    The services offered from our centers are ranging from customer service, technical service, business to business support, financial support and many more.

    WE HAVE

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  • HIghly professional & skilled call center management team
  • State of art call center facility
  • Top training pool
  • Great working environment
  • Flesible and effective agent pool
  • Customer centric mindset


  • WE ENSURE

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  • Your return on investment
  • Customer Loyalty
  • Effective customer communication
  • Confidentiality
  • Timely delivery of services


  • our current contact center capacity

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    items   capacity
    Number of workstations : 50
    Number of inbound stations : 25
    Nubmer of outbound stations : 25
    Agent to supervisor ratio : 10:1
    Account manager ratio : 1:1